Parole Success

Thank you for purchasing the Parole Success Workbook. Because this purchase includes both a physical book and immediate digital access (including site membership and support), our policy is divided into two sections to ensure fairness for both parties.

By purchasing from us, you agree to the following terms:

1. Digital Products & Site Access (Non-Refundable)

Due to the immediate nature of digital delivery and the inclusion of exclusive site access and support services, all digital sales are final. 

  • What is included: Instant digital workbook downloads, login credentials for the member site, and access to support resources.
  • Refund Eligibility: We do not offer refunds for digital products once the download link has been sent or site access has been granted.  This is because digital files cannot be “returned,” and site access cannot be un-viewed.
  • Exceptions: We will issue a full refund only if:
    • You experienced a technical error that prevented you from accessing the files, and our support team was unable to resolve it within 48 hours.
    • You were charged multiple times for the same order (duplicate charge).
    • You purchased the wrong item by mistake and have not yet downloaded the file or logged into the site. 

2. Physical Workbook (Returnable)

We want you to love your physical workbook. If you are unsatisfied with the printed book, you may return it under the following conditions:

  • Timeframe: Returns must be requested within 14 days of the delivery date. 
  • Condition: The book must be in new, resalable condition. It cannot have any writing, highlighting, folded pages, stains, or damage.  The original packaging should be included if possible.
  • Return Shipping: The customer is responsible for the cost of return shipping unless the book arrived damaged or we sent the wrong item. 
  • Non-Refundable Items: Books marked as “Final Sale” or purchased with a discount code exceeding 20% are not eligible for return. 

3. How to Request a Return or Refund

To start a return or report a technical issue, please contact us at support@parolesuccess.com with your Order ID in the subject line.

  • For Digital Issues: Please describe the technical error you are facing. We typically respond within 24 hours.
  • For Physical Returns: We will provide you with a Return Authorization Number and our mailing address. Please ship the book via a trackable service (e.g., USPS, UPS). We are not responsible for lost return packages. 

4. Refund Processing

  • Approval: Once we receive and inspect your returned physical book (or verify a digital technical issue), we will notify you of the approval or rejection of your refund. 
  • Timing: If approved, your refund will be processed to your original payment method (PayPal/Credit Card) within 5–7 business days.
  • Late Refunds: If you haven’t received a refund after 10 business days, please check your bank account and then contact your payment provider. 

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • Email: support@parolesuccess.com
  • Website: https://parolesuccess.com/contact
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